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Service Advisor

Hyundai of North Charleston
North Charleston, SC
Full Time

or

Looking for more than just a job?
Start your journey with Krause Auto Group – where careers are built and success stories begin.

For over 29 years, we’ve been all about people—our customers and our team. At Krause, you’re never just a name on a roster. We see you, support you, and help you grow. Whether you're just starting out or looking for your next big move, we’re here to back you every step of the way.

We don’t just sell cars—we represent a lifestyle. With 12 legendary brands like BMW, Mercedes, Lamborghini, Ford, Rolls Royce, and more, we operate across three states: Georgia, South Carolina, and North Carolina. There’s room to grow, room to move, and a place for your passion.

What you’ll find here:

  • A team that invests in your potential

  • A culture that values individuality and promotes from within

  • Real opportunities to grow with some of the world’s most exciting automotive brands

  • A chance to turn a job into a long-term, fulfilling career

If you want to be part of something bigger—where your work actually means something—this is your moment.

Make your move. Your future starts here with Krause Auto Group.

What we offer: 

  • Medical, Dental, Vision Insurance
  • 401k
  • Paid Vacations
  • Holiday lunches/grill outs
  • Employee appreciation celebrations
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Hyundai of North Charleston