Guest Experience Reservation Specialist

Huntersville Ford is looking for a Guest Experience Reservation Specialist.  We are a locally owned and operated dealership located in the southern end of the Lake Norman Area. Our community trusts us, and our commitment to excellent customer service keeps our neighbors coming back.  We are apart of a Large family owned Automotive group called Krause Auto Group which was named one of the top 150 dealerships of 2023.

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)

What we offer: 

• Free Health Insurance option Available
• Dental, and Vision Insurance Available
• Short and Long Term Disability Insurance
• 401k with company matching contribution available
• Earned Paid Vacations and Holiday Pay
• Immediate PTO Days upon hire start date
• Employee appreciation celebrations
• Career advancement opportunities, promote from within
• Employee Discounts on products and services
• Family owned and operated
• Long term job security
• Competitive pay and bonus structure
• Paid Training

Responsibilities

• Schedule service appointments and speak with customers by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Following up after customers have left and following processes for declined service work, next Appt, and lost customers, etc
• Ask for and obtain online reviews
• Advise maintenance recommendations
• Confirm scheduled and missed appointments

Qualifications

• Strong computer skills, including Outlook, Excel, Google Sheets, and Word (and preferably dual-screen experience)
• Previous Service Experience a plus
• Bilingual a plus
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable and eager to improve
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.