At Hubert Vester Auto Group our core focus is to enrich all the lives we touch by delivering an incredible dealership experience. We are seeking an individual for our Automotive Service Advisor position that will embody our core values by exhibiting a positive attitude, encouraging teamwork, adapting for growth, being relentless and having a passion to serve.
Being a part of the Hubert Vester family is unlike any other dealership experience in the area. We believe in a work-life balance and rewarding those who work hard and exceed their goals. Some of our benefits include paid holidays, free gym memberships and 401(k) company match.
If you believe you have the right skill set and have previous experience working in the automotive space or customer service industry, let us know, we want to hear from you! Apply today to learn what it's like to work at a dealership that gives you the skill set to be successful while working with a management team that has your best interest in mind!
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Be willing to accept personal improvement coaching
Customer service skills.
Proficiency with computers and technology.
Excellent communication skills
Previous service advisor experience is a plus but not necessary
What We Offer:
Family-oriented work environment
Access to cutting edge technology in regards to CRM, marketing and digital resources
401(k) with company match
Short and long term disability
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