Service Desk - Dynamic Network Support

Dynamic Network Support (DNS) is looking for our next Service desk role in a staff augmentation position to provide top-notch support to our client. This site consists of several adjacent properties with campus wide indoor/outdoor wifi and cameras so candidates should be comfortable working outdoors when required. In addition, we are seeking a professional who values building upon their current knowledge and growing relationships. This position is ideal for someone who appreciates consistency and wants to make a meaningful, lasting contribution in their area of expertise.

Dynamic Network Support is a Managed Services Provider that offers comprehensive IT solutions for businesses of any size. We specialize in designing, maintaining, and supporting IT infrastructure to ensure that systems run smoothly, securely, and efficiently. Our team becomes an extension of each client's business, collaborating to align IT resources with strategic goals.

In our Service Desk role, you will be responsible for the following:

• Monitor incoming tickets, emails, and calls
• Perform password resets and account unlocks
• Assist with basic login issues, MFA support, and email access problems
• Walk users through basic troubleshooting (e.g., rebooting, clearing cache, reconnecting peripherals)
• Assist with O365 administration (mailboxes, Teams, OneDrive) and Active Directory
• Troubleshoot issues with desktops, laptops, printers, and scanners
• Install approved software applications
• Use remote access tools for simple fixes (e.g., printer mapping, drive mapping, Outlook issues)
• Escalate unresolved issues to Tier 2
• Record troubleshooting steps and resolutions in tickets

To be a successful Service Desk individual, you will have the following:

• A humble attitude, willing to learn from mistakes and others
• A teachable spirit and desire to learn from others
• High School Diploma/GED
• 1 to 2 years of customer support experience with a minimum of 2 years of IT support experience in an enterprise environment
• Understanding and experience of Office 365 and Active Directory
• Solid people skills – active listening, verbal/written communication, and relationship building
• High level of customer service, professionalism, punctuality, and confidentiality
• Strong initiative, able to be an initiative-taker but also a supportive team-player
• Ability to multi-task and adapt to changes quickly in a fast-moving environment
• Possess a valid Driver’s License and have reliable transportation
• Possess a valid passport (preferred) with a willingness to travel on occasional short trips
• Ability to successfully pass a drug test, criminal background, and valid driver's license checks.

Join our ‘Team of Experts” today! We offer a great culture, health, and retirement benefits. To learn more about what we do at DNS, visit https://dynamicsupport.com/