Director of Operations - Stepping Forward Technology

Do you have a natural ability to serve as the organizational glue that aligns people, processes, and performance - turning strategic vision into practical momentum? Do you excel in a fast-paced environment where you have the autonomy to lead, develop your team, and deliver exceptional service to clients? Stepping Forward Technology (SFT), a family-run, locally owned IT Managed Service Provider (MSP), is excited to announce a new opportunity for a proactive and people-centric role, Director of Operations.

Stepping into our company with a well-established strategic plan (the TruMethod’s Framework for delivering world-class service) and culture, the chosen candidate will implement service operations and report directly to the CEO, acting as the 'integrator' to the CEO's visionary role, as described in the book entitled 'Rocket Fuel.'

Stepping Forward Technology is an innovative company with a proactive approach to technology, support, and strategy, and it is dedicated to delivering exceptional IT services across our five key service areas. Our mission is to help small to medium-sized businesses in and around Colorado Springs THRIVE through effective IT planning and the use of cutting-edge technology. Check out why Stepping Forward Technology has been named among the top 5% of MSPs and anticipates doubling in size within the next 4-5 years at https://steppingforward.tech/

Check out our latest culture video to see if SFT provides a culture fit for you!

https://youtu.be/QBw_lv-MF3Q

As our Director of Operations, your responsibilities fall into the following four areas:

Operational Focus:

• Execute CEO’s Vision: Implement improved operations through bi-monthly planning meetings, reviewing health metrics, and priorities
• Own the Business Plan: Track and evaluate all KPIs against our business plan. Also, implement our quarterly initiatives. (Meetings are twice monthly)
• Be the Stabilizer: Catch loose ends, close loops, and keep the machine running smoothly

Project Management:

• Projects On Time and On Budget: Coordinate and prioritize projects effectively to deliver projects on time and on budget
• Client Expectations: Build and maintain strong relationships as our ‘Client Ambassador’; Define project scope and timelines
• Work Scheduling: Coordinate with Professional Services to maintain 80% utilization

Service Management:

• Effective Meetings: Facilitate daily huddles and weekly meetings to drive service delivery initiatives with the respective leads for each role
• Performance Tracking: Ensure departments are meeting our performance targets
• Process Improvement: Identify and resolve inefficiencies and issues utilizing workflows and configurations in our PSA software
• Daily Operations: Oversee staffing, administration, and operations for smooth workflows

People Management:

• Lead and Manage: Drive Accountability with department leads (Service Desk, Professional Services, vCIO, Centralized, and Technology Alignment) to ensure goals are met, issues are resolved, and teams are aligned.
• 1-on-1s & Reviews: Conduct bi-weekly check-ins and assist with annual reviews
• Hiring & Firing: Collaborate with the CEO on staffing decisions

We believe you should have the following skills to be successful in our Director of Operations role:

• The Integrator: You’ve done this before or know this is your calling. You bridge vision and reality
• People Leader: You hold people accountable with care, courage, and clarity
• Operationally Gifted: You naturally bring structure, cadence, and follow-through to fast-paced environments
• Project Management experience is essential to ensure successful planning, execution, and completion of projects while effectively managing resources and timelines
• Decisive & Steady: You’re a natural problem solver and bring calm to chaos
• A hunger to continue to grow skills and learn as our company’s needs change
• Culture Builder: You protect and amplify a healthy, humble, and driven company culture
• No less than 5 years of experience in a senior leadership role demonstrating your ability to direct, coach, build, develop, and manage others
• Strong emotional intelligence with the ability to adapt leadership style to accommodate team members' natural tendencies
• Solid understanding of how organizations evolve, with the ability to navigate change management
• Demonstrated commitment to high standards of honesty, integrity, and equity
• Microsoft Office Suite/Teams super user
• Ability to successfully pass a Criminal Background Check if selected for the role

Bonus points if you have any of the following:

• Bachelor’s degree in business or related field
• Operations experience within a company running on an EOS structure

If you are ready to make a positive impact, apply to become our new Director of Operations. We offer competitive wages, benefits, profit sharing, leading-edge technology, strong team collaboration, and much more! Apply today!