Level A Service Technician

Position Summary:

We are seeking a highly skilled and experienced Level A Service Technician to join our team. This position is responsible for performing advanced diagnostics, complex repairs, and routine maintenance on customer vehicles/equipment. The ideal candidate has expert-level technical knowledge, takes pride in high-quality workmanship, and can mentor junior technicians when needed.

Key Responsibilities:

• Perform accurate diagnostics and advanced repairs on a wide range of mechanical, electrical, and technical systems

• Conduct quality inspections to ensure completed repairs meet manufacturer and safety standards

• Perform preventive maintenance and service procedures

• Use diagnostic tools and factory service information systems efficiently

• Document all work performed clearly and thoroughly

• Stay current with new technology, tools, and repair procedures through training and certification programs

• Collaborate with service advisors and parts department to ensure timely and efficient repairs

• Provide technical guidance and mentorship to B- and C-level technicians

• Maintain a clean and organized work area, adhering to all safety protocols

Requirements:

• High School diploma or equivalent (ASE certifications or technical training preferred)

• Minimum of 5+ years of hands-on experience in service/repair environment

• Master ASE Certification or manufacturer certification (preferred but not required)

• Strong diagnostic skills and ability to solve complex technical issues

• Valid driver’s license and clean driving record

• Ability to lift up to 50 lbs and work in various physical positions (standing, kneeling, etc.)

• Excellent communication, time management, and organizational skills

• Professional, reliable, and detail-oriented

Benefits:

• Competitive hourly wage (based on experience and certification)

• Health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and certification opportunities