BDC SERVICE REPRESENTATIVE

Responsibilities

• Making outbound call, generate service appointments and log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Reschedule no-show customer appointments.
• Schedule future contact as needed.
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact internet customers via email and phone to schedule a service appointment

Qualifications

• Excellent follow-up skills
• Previous experience with phones or telemarketing experience highly preferable
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with Service Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Able to sit and work at a computer keyboard for extended periods of time