Sales Coordinator

The Sales Coordinator is responsible to support the sales and marketing department in optimizing revenue and bookings for the hotel.

Required Experience and Education:

High School Diploma or Equivalent

Experience in administrative functions, telephone, email and filing systems

Proficient in Microsoft Office or similar computer applications
 

Preferred Experience and Education:

Bachelor’s degree in business, marketing or related field or

Associate’s degree with two years’ experience in an administrative role

One year experience in hospitality or

Two years of progressive experience in a hotel environment

Experience with Delphi FDC or Sales Pro

Experience with brand's PMS and sales related applications

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain organized and accurate filing system on all accounts, including complete file on each active, prospective or buying account, and trace file for future activities.
• Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply with standards and regulations to encourage safe and efficient hotel operations.
• Keep immediate supervisor informed of all matters requiring their attention.
• Correspond with prospects and clients and answer any questions about the hotel’s venue options, rates, room types, packages or promotions.
• Send proposals and/or invoices accurately, timely and professionally.
• Perform research functions on competitive hotels, venues, clients, trends and prospects.
• Gather and assemble sales collateral and correspond with clients.
• Enter, retrieve or reconcile rooming lists, event orders or other information in customer relationship management systems.
• Any and all other duties as assigned