Guest Experience Manager

The Guest Experience Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships. Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance. 

 Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Guest Experience Manager Responsibilities:

• Operational Oversight
• Staff Management & Development
• Adhere to NHG policies, state/federal laws, & "at-will" employment practices
• Assist in Financial & Administrative Tasks
• Guest Service & Quality Assurance
• Attend at least one advanced management seminar annually
• Participate in corporate-sponsored leadership events

Guest Experience Manager Requirements:

• Bachelor's degree in hospitality/business management or 3+ years of managerial experience
• Excellent communication skills (orally and written)
• Strong leadership, problem solving, and interpersonal abilities
• Expertise in hotel operations and inter department abilities 
• Proficiency in handling guest complaints under pressure
• Flexibility to work extended hours

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.