Service Inquiry Specialist

Are you a warm, professional communicator with a passion for helping others? Join our compassionate team as a Inquiry Specialist, where you’ll be the first point of contact for families seeking trusted in-home care for their loved ones.

About the Role:
As a Phone Inquiry Specialist, you’ll play a key role in educating prospective clients about our non-medical home care services. Your calm, clear communication and attention to detail will help families feel supported from their very first call.

Key Responsibilities:

• Answer inbound calls and respond to inquiries about our care services
• Clearly explain our offerings, rates, and service areas
• Gather initial client information and assess service needs
• Schedule in-home consultations or refer inquiries to care coordinators
• Maintain accurate call records and follow-up notes in our CRM system
• Represent our mission with empathy, patience, and professionalism

Qualifications:

• Previous experience in customer service, call handling, or care coordination preferred
• Excellent phone etiquette and active listening skills
• Compassionate, patient, and solution-focused approach
• Familiarity with non-medical home care services is a plus
• Comfortable using scheduling software and CRM tools

Call us at 440-914-1400 for more information

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