Medical Records Specialist

About Health Care Connectors

Health Care Connectors is a leading home healthcare organization dedicated to providing compassionate, high-quality care to patients in the comfort of their homes. Our interdisciplinary team works collaboratively to ensure each patient receives personalized care that promotes healing, independence, and overall well-being.

Why Join HCC?

At Health Care Connectors, we are committed to creating a supportive, collaborative, and rewarding work environment where employees can grow and make a meaningful impact. When you join our team, you will:

• Work in a supportive and collaborative team environment
• Support quality patient care through accurate and timely medical records
• Be part of a growing home health and hospice organization
• Have opportunities for professional growth and continued learning
• Make a meaningful contribution to the patients and communities we serve

Job Summary

The Medical Records Specialist independently manages day-to-day medical records activities, helping ensure patient records are organized, accurate, complete, and accessible to authorized individuals. This position works closely with clinicians, Quality Assurance, and administrative teams to track documentation, resolve missing items, and support timely completion of patient records.

The ideal candidate is detail-oriented, proactive, and comfortable following up with multiple stakeholders while managing competing priorities. This is an individual contributor position with no direct supervisory responsibilities.

Qualifications

• Minimum of three years of medical records or related healthcare administrative experience; home health or hospice experience strongly preferred
• High school diploma or equivalent required; associate degree or coursework in health information management or a related field preferred
• Experience working with electronic medical records; Homecare Homebase (HCHB), Mosai experience strongly preferred
• Working knowledge of medical terminology, patient record organization, and confidentiality practices
• Familiarity with HIPAA requirements and the secure handling of protected health information
• Strong organizational skills, attention to detail, and ability to manage deadlines independently
• Excellent communication and follow-up skills, including the ability to professionally address outstanding documentation
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Ability to collaborate effectively with clinicians, leadership, and administrative staff

What You’ll Do

• Maintain electronic patient records, ensuring documents are accurately labeled, indexed, and filed in the appropriate patient chart
• Review records for required documents, signatures, dates, and administrative completeness
• Track missing, incomplete, or unsigned documentation and follow up with clinicians and other responsible parties
• Monitor outstanding physician orders and other required documents, coordinating follow-up with physician offices and internal teams
• Maintain documentation tracking logs and provide updates on overdue items, recurring issues, and unresolved discrepancies
• Escalate documentation concerns to the appropriate supervisor or Quality Assurance team
• Process requests for medical records in accordance with authorization requirements, agency procedures, and applicable privacy requirements
• Assist with preparing records for audits, surveys, payer reviews, and other authorized requests
• Coordinate with clinical, intake, billing, and Quality Assurance teams to resolve records-related issues
• Support record retention, archiving, and secure disposal according to agency procedures
• Identify opportunities to improve records workflows, tracking, and document accessibility
• Participate in relevant meetings and training
• Perform other duties as assigned