Assistant General Manager

Wurzak Hotel Group is looking for an energetic, highly passionate Assistant General Manager for our 248-room hotel located at 1200 Arch Street across from the Reading Terminal Market, steps away from the Philadelphia Convention Center.

Responsibilities

The Assistant General Manager provides assistance to the General Manager in the overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives. This employee is responsible for the planning, direction, and management of accurate, timely, and objective financial data from which informed management decisions can be made. This employee will oversee the Rooms Division, Engineering, Security and Food and Beverage departments if applicable with the managers of each department as direct reports. This employee is responsible for exceeding operational standards, service, and product quality assurance, budget creation, maintaining expenses and cost controls. In the absence of the General Manager, the Assistant General Manager will oversee the entire hotel operation, and is the primary contact for guest relations issues. The Assistant General Manager is required to adhere to the mission and values of Wuzak Hotel Group.

What you will be doing

• Plan, Organize, Staff, Direct, and Control the Hotel and Operate the hotel in the absence of the General Manager following internal and corporate policies and procedures.
• Develop maximum department profits through cost and labor control; maintain the highest standard of services to the guests, including the maintenance and cleanliness for the guest’s rooms and associated facilities; maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Food & Beverage Department.
• Direct and Coordinate the Rooms and Food & Beverage Department. Carry out all policies and prepare reports as needed by the General Manager. Responsible for conducting management performance evaluations and ensure the appropriate training is provided to maximize service, production, and efficiency.
• Participate in and administer training and standards
• Work with the General Manager to conduct Mock Quality Assurance Inspections and address concerns
• Conduct regular department meetings with the Food & Beverage and Front Office & Engineering Department heads to ensure each department is meeting the daily needs of the hotel and the highest levels of service and quality are being provided.
• Ensure that a maximum level of guest service and satisfaction is achieved and maintained, and internal and external customer service needs are met through avenues such as training, survey analysis, feedback and positive reinforcement programs.
• Provide mentoring and guidance to reporting staff and appraises the performance of all positions directly reporting.
• Manage/Monitor Reservations Systems to maintain consistency with property level inventory strategies and review reports generated by Night Audit on a regular basis.
• Must be able to participate in the hotel’s MOD program
• Must adhere to all company policies and procedures, as well as the WHG Team Member Handbook.
• Assists others as needed and special projects, as necessary.
• Comply with all department, hotel, and company policies and procedures.
• Perform any assigned task not outlined above that the associate has the ability to perform.
• Support WHG Pillars by following and executing: Revenue Improvement, Cost Management/Profitability, Exceeding Guests Expectations, Associate Engagement, and Outstanding Physical Product.

Requirements

• Knowledge of Hilton Brand Standards and PEP
• Bachelor’s degree in Business or equivalent  or related field required.
• Minimum of 5 years’ experience in a similar position in the hospitality industry with a focus on Rooms and Food & Beverage
• Must possess a thorough knowledge of the hospitality industry, have a strong financial background, sound administrative skills, well developed management skills, and have demonstrated ability to effectively lead.

Focus Areas

• Guest Satisfaction: Drive exceptional guest experiences.
• Team Member Satisfaction: Promote fair treatment, provide development, and maintain morale.
• Financial Success: Meet or exceed performance objectives.
• Operational Excellence: Implement measures to correct performance gaps and improve efficiency. 

OUR PERKS

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

WHO WE ARE

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.  WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.  

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

Find out more about us on our website or click here to visit our Linkedin page!

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

EEO m/f/d/h