General Manager

At Naples Hotel Group, we believe great hotels start with great people. As a family-owned business, we’ve built our success on trust, respect, and genuine relationships, with our guests, our partners, and our team. We foster a culture where every voice is valued, collaboration is encouraged, and career growth is part of the journey.

We’re looking for a dedicated General Manager to lead our newly renovated award-winning Holiday Inn Express in Port St. Lucie, Florida. Beautifully maintained and honored with multiple accolades, including the Torchbearer Award by IHG, this property is a consistent leader in its market. Its prime location near the NY Mets spring training stadium and other key demand drivers makes it an exciting place to work and lead. If you’re a hospitality professional who values both excellence and community, this is a chance to guide a high-performing hotel while being part of a supportive, close-knit team.

Compensation

The annual base salary for this role ranges from $70,000 to $80,000, and with a performance-based quarterly bonus, total compensation can reach $100,000 to $110,000 annually.

Comprehensive Benefits Package for General Managers

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Volunteer Time: 2 hours of paid volunteer time each month
• Health, Wellness, and Income Protection: Comprehensive medical, dental, and vision insurance options, along with short-term disability, long-term disability, and life insurance plans
• Retirement Savings: 401(k) plan with employer matching contributions to help you prepare for the future
• Global Hotel Discounts: Exclusive rates on hotel stays worldwide

Key Responsibilities

• Operations Management: Oversee daily operations across departments to ensure adherence to brand standards, property cleanliness, and guest satisfaction.
• Team Development: Hire, onboard, and continually develop associates, fostering a supportive, high-performing team culture.
• Financial Oversight: Manage hotel accounting functions, including accounts payable, accounts receivable, expense reporting, and adherence to the annual budget. Monitor and analyze monthly financial reports, initiating corrective actions as necessary.
• Guest Experience: Prioritize guest satisfaction by monitoring and responding to guest feedback, managing guest satisfaction scores, and continuously enhancing service standards.
• Sales and Revenue Optimization: Collaborate with revenue management and sales teams to implement revenue strategies that maximize occupancy and RevPAR, achieving maximum revenue potential.
• Human Resources: Administer wages, benefits, performance reviews, disciplinary actions, and recognition initiatives in compliance with labor regulations and company policies.
• Safety and Compliance: Ensure guest and associate safety through established security protocols, emergency procedures, and compliance with local, state, and federal laws.
• Community Engagement: Represent the hotel in the community by promoting a positive image and building strong relationships with local partners, vendors, and guests.

Qualifications

• Bachelor’s degree in Hotel Management or related field
• Minimum of 2 years a General Manager in a hotel environment, ideally within a select-service setting
• At least 3 years in a supervisory role in hotel operations, with hands-on experience in guest services, housekeeping, or food and beverage
• Proficiency with Hilton, Marriott, IHG brands or similar brand experience preferred
• Valid driver’s license and ability to respond to on-call requests
• Strong technical skills with smartphone, computer, and keyboard use
• Physical ability to assist in all hotel areas and perform tasks that may include lifting up to 50 pounds, standing, walking, and bending

Work Schedule

• Ability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays based on business demands
• Expected average work hours: 50-55 hours per week

Equal Opportunity Statement

Naples Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by law.