Director of Operations

Holiday Inn Boston Cambridge Area
30 Washington St, Somerville, MA
Full Time
$75,000 – $80,000 a year

Hotel Operations Manager

Holiday Inn Boston-Cambridge Area | Somerville, MA

Are you an energetic hospitality leader who loves developing people, driving results, and creating memorable guest experiences? The Holiday Inn Boston-Cambridge Area is seeking a collaborative and motivated Hotel Operations Manager to help lead our team and shape the guest journey across every department.

In this highly visible leadership role, you'll partner closely with department leaders and associates to deliver operational excellence, foster a positive workplace culture, and ensure every guest enjoys a seamless and welcoming stay.

What You'll Do

Lead and support daily hotel operations across Guest Services, Housekeeping, Night Audit, Engineering, and Food & Beverage
Inspire, coach, and develop a diverse team committed to outstanding service
Create a culture of accountability, teamwork, and continuous improvement
Champion guest satisfaction by proactively addressing opportunities and celebrating successes
Collaborate with department leaders to achieve operational, financial, and quality goals
Monitor hotel performance, labor management, and budgets to drive profitability
Ensure brand standards, safety protocols, and operational procedures are consistently executed

What We're Looking For

Minimum 3 years of hotel management or hospitality leadership experience
A positive, high-energy leadership style with a passion for people development
Exceptional communication, relationship-building, and problem-solving skills
Strong organizational abilities with the flexibility to adapt in a fast-changing environment
Knowledge of hotel operations, guest experience strategies, and industry trends
ProfitSword experience preferred
Bachelor's degree in Hospitality Management, Business Management, Culinary Management, or a related field preferred

Why Join Our Team?

Competitive salary: $75,000-$80,000 annually, paid bi-weekly
Medical, dental, and vision insurance
401(k) retirement plan
Paid vacation and personal time
Hotel discounts at participating properties
Ongoing training and career advancement opportunities
A supportive team environment where your contributions make a direct impact

About the Company:

The Holiday Inn Boston Cambridge Area is a well-known hotel located in Somerville, MA. We pride ourselves on providing exceptional service and a comfortable stay for all our guests.

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Holiday Inn Boston Cambridge Area