BDC Internet Manager

BDC Internet Manager

Responsibilities

• Maximizing sales and profitability of the center to agreed levels of performance
• Collect and analyze metrics/run reports
• Train and motivate BDC representatives-- lead by example
• Support staff and clients by handing escalated calls/situations
• Have the ability to create and maintain a process driven work environment.Your team of representatives will be responsible for the following:Outbound calls following up with internet leads and unsold showroom traffic
• Inbound calls from sales customers.Answer customer questions promptly with honesty and accuracy.