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Customer Care Specialist

  • Hireology
  • 24 E. Washington Street Suite 800, Chicago, IL
  • Full Time
  • $55,000 a year
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Customer Care Specialist

Customer Care  •  Hireology  •  Chicago, IL  •  Hybrid  •  Full-Time

About Hireology

Hireology’s technology helps businesses build great teams. Since 2010, we’ve grown from a startup into a market-leading organization serving businesses across the country. Along the way, we’ve built an award-winning culture rooted in collaboration, innovation, and creating an exceptional experience for both our customers and our people.

About the Role

As a Customer Care Specialist, you’ll be on the front line of the Hireology customer experience, helping customers navigate questions, troubleshoot issues, and get the most out of our platform. In addition to working with our customers, this role will collaborate with our Product, Finance, and Customer Success teams. You’ll develop a deep understanding of our products, our customers, and how different parts of the business work together, while building the problem-solving and communication skills that can serve as a foundation for continued growth at Hireology.

What You Will Do

  • Respond to inbound customer questions and support requests with empathy, curiosity, and a sense of urgency.
  • Investigate customer issues to identify root causes and determine the best path toward resolution.
  • Communicate complex or technical information to customers in a way that is clear, thoughtful, and easy to understand.
  • Partner cross-functionally with teams including Product, Finance, Customer Success, and third-party vendors to resolve customer issues.
  • Take ownership of customer questions from initial investigation through resolution, keeping customers informed along the way.
  • Identify trends and recurring customer pain points and share insights that can help improve our products, processes, and overall customer experience.

What We’re Looking For

We have a pretty unique culture at Hireology, and Customer Care has evolved right alongside our products. There won’t always be a step-by-step guide telling you exactly what to do next. The people who thrive on this team are curious, resourceful, comfortable digging into the unknown, and willing to take ownership of finding the answer.

  • Creative Problem Solver: You’re comfortable when the answer isn’t immediately obvious. You enjoy investigating problems, connecting the dots, testing different approaches, and thinking outside the box to find a solution. You know when to use the resources available to you and when to pull in others for additional expertise.
  • Customer-Oriented: You approach every interaction with empathy and curiosity. You want to understand not just what a customer is asking, but what they’re ultimately trying to accomplish, and you take ownership of helping them get there.
  • Great Communicator: As a Customer Care Specialist, you’re one of the voices of Hireology to our customers. You can communicate with all types of people and businesses while remaining professional, thoughtful, transparent, and empathetic. Whether you’re explaining a simple answer or navigating a complicated issue, you make sure the customer understands what’s happening and what comes next.
  • Metrics-Driven: We’re passionate about data and trends. You understand that metrics help us measure our impact, identify opportunities, and continuously improve. You take ownership of your individual goals while balancing efficiency with providing a standout experience for every customer you support.
  • Eager to Learn: You’re curious about more than the question directly in front of you. You want to understand our product suite, our customers and industries, our internal teams, and how the pieces fit together. You use each interaction as an opportunity to build your knowledge and become a stronger resource for both customers and teammates.

Minimum Qualifications

  • Bachelor’s degree or equivalent experience
  • Experience in sales, customer success, or account management is preferred
  • Must be extremely detail oriented, highly motivated, driven, self-starter

Benefits

  • Unlimited paid time off and mental health days
  • Health, Dental, and Vision insurance coverage from day one
  • 401(k) with company match
  • Award-winning culture
  • Hybrid office downtown Chicago
  • External learning budget
  • Amazing growth opportunities

Compensation

  • Base Salary: $55,000 (Plus 5% Company Bonus)

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law. All employment decisions are solely based on business needs, job requirements, and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.

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Other Information

Equal Employment Opportunity Information (Voluntary Disclosures)

Hireology is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Hireology are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Hireology. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Hireology is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Hireology to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

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