Front Office Manager - Hilton Garden Inn, Morgantown

Are you the kind of person who can juggle check-ins, high-fives, guest requests, and schedules—all before your morning coffee? Do you thrive on creating memorable experiences and leading a team to hospitality greatness?

Then Hilton Garden Inn Morgantown wants YOU as our Front Office Manager!

Benefits Package:  Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts.     

Role: As the Front Office Manager, you’re the friendly face guests remember—and the steady hand that keeps things running smoothly behind the scenes. You’re calm under pressure, organized like a spreadsheet, and passionate about making every guest feel like a VIP. Whether you're leading a morning meeting or stepping in during the evening rush, you know how to rally a team and deliver excellence. 

What You'll Be Doing: 

• Welcome guests with a genuine smile, smooth check-in/check-out process, and expert knowledge of hotel offerings.
• Lead with purpose. Train, coach, and inspire your front desk team to provide legendary service—and have fun doing it!
• Problem-solve like a pro. Handle guest concerns with grace and make fast, smart decisions.
• Run the show. Create schedules, manage inventory, support housekeeping and other departments as needed.
• Keep things compliant. Ensure operations align with state/federal laws and Hilton standards.
• Support and grow the team. Foster open communication, resolve conflicts, and celebrate successes.
• Represent the brand. From Hilton Honors enrollments to Kipsu messaging, you’ll help us hit our service benchmarks.
• Pitch in when needed. Cover shifts, assist with overnights, or tackle special projects with a can-do spirit.

What We're Looking For: 

• 18+ with reliable transportation
• High school diploma (Hospitality degree = bonus points!)
• Previous hotel or front desk experience preferred
• A passion for guest service and team leadership
• Excellent communication, organization, and multitasking skills
• Flexibility for weekends, evenings & holidays
• Calm, collected, and cool-headed—even during the busiest days

Ready to step into a leadership role where every day brings new challenges and smiles?

Join the Hilton family and help us keep our front desk the friendliest place in town.

Apply today and let’s make Morgantown hospitality magic together!

Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.