Trade Up Manager

Here’s a customized job description for a Vehicle Acquisitions Specialist at a Subaru dealership, focusing exclusively on acquiring vehicles from existing customers:

Vehicle Acquisitions Specialist – Hiley Subaru 

Position Summary

As a Vehicle Acquisitions Specialist at our Subaru store, you’ll play a key role in sourcing high-quality pre-owned vehicles directly from our existing customer base. You’ll engage with service customers, lease-end clients, and past buyers to identify acquisition opportunities that align with our inventory needs and Subaru brand standards.

Key Responsibilities

• Customer-Focused Vehicle Sourcing
  • Proactively approach service customers and lease-end clients about selling or trading in their vehicles.
  • Use CRM tools to identify and contact previous buyers with high-value vehicles.
• Vehicle Appraisal & Offers
  • Inspect and appraise vehicles for condition, mileage, and market value using Subaru-approved tools and guidelines.
  • Present competitive offers that reflect both customer value and dealership profitability.
• Relationship Building
  • Build trust and rapport with Subaru owners to encourage repeat business and referrals.
  • Educate customers on the benefits of upgrading to newer Subaru models.
• Inventory Strategy
  • Collaborate with sales and inventory managers to target specific models and trims in demand.
  • Monitor Subaru market trends and adjust acquisition strategies accordingly.
• Documentation & Compliance
  • Ensure all acquisition paperwork is completed accurately and in compliance with Subaru and dealership policies.
  • Coordinate with the title clerk and finance team to process vehicle purchases smoothly.

Qualifications

• Experience in automotive sales, service advising, or vehicle appraisal (Subaru experience preferred).
• Strong knowledge of Subaru models, trims, and resale values.
• Excellent communication and negotiation skills.
• Familiarity with CRM systems and appraisal tools (e.g., vAuto, Dealertrack).
• Valid driver’s license and clean driving record.

Preferred Skills

• Subaru brand certification or prior dealership experience.
• Experience with lease-end customer engagement.
• Ability to analyze data and identify high-potential acquisition leads.

Work Environment

• On-site at the Subaru dealership with regular interaction in the service lane and showroom.
• Fast-paced, customer-facing role with performance-based incentives.