Parts Counterperson

Heritage Valley Ford is a proud, family-owned Ford dealership with a long-standing reputation for honesty, integrity, and exceptional customer service. We treat our employees and customers like family, and we’re looking for a dedicated Automotive Parts Associate to join our growing team.

Position Summary

As an Automotive Parts Associate, you will play a key role in supporting our service technicians and retail customers by sourcing, ordering, and distributing automotive parts. Your attention to detail, product knowledge, and commitment to customer satisfaction will help ensure smooth operations in our parts department.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Parts Counter Person Compensation and Benefits:

• Competitive Pay hourly plus commission

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

• Dental 
• Vision
• Life

Parts Counter Person Responsibilities:

• Key Responsibilities

  • Assist customers and technicians in identifying and locating the correct parts 
  • Oversee the parts sales process from start to finish
  • Process parts orders, returns, and exchanges efficiently
  • Maintain accurate inventory records and perform regular stock checks
  • Receive and inspect incoming shipments for accuracy and quality
  • Keep the parts department clean, organized, and well-stocked
  • Build strong relationships with customers, vendors, and team members
  • Stay up to date with Ford parts catalogs, systems, and promotions
  • Work with parts manager to locate any parts not in stock
  • Complete special order part request for the customer
  • Communicate with customer on parts status
  • Communicate with staff and customers in a friendly and professional manner
  • Must follow all company safety policies and procedures
  • Understand and follow federal, state and local regulations applicable to industry

Parts Counter Person Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Effective analytical and communication skills

• Strong reading, computer, and mathematics skills

• Ability to learn new technology and repair and service procedures and specifications

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude 

• High school diploma or equivalent

• Experience with auto parts sales (preferred) 

• Ability to work in a fast-paced work environment

• Strong organizational and time management skills

• Detail-oriented, have a professional appearance and strong work ethic

• Reliability a MUST
• Reliable transportation to and from work

Why Join Us?

• Family-owned and operated – you’re more than just a number here
• Supportive, team-first culture
• Competitive pay and benefits
• Opportunities for growth and advancement
• Employee discounts on vehicles, parts, and service

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.