Experienced Service Advisor

Service Advisor
Heritage Chrysler Dodge Jeep Ram of Logan
Logan, UT
Full-Time

About Us

Heritage Chrysler Dodge Jeep Ram of Logan is part of the Heritage Automotive Group. We are committed to delivering an exceptional customer experience, building long-term relationships, and creating a positive, team-oriented workplace where employees can grow and succeed.

Position Summary

We are seeking a motivated, customer-focused Service Advisor to join our service team. The Service Advisor acts as the liaison between customers and the service department, ensuring clear communication, a smooth repair process, and a positive ownership experience. This is a great opportunity for someone who enjoys working with people, is detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Greet customers promptly and professionally and assess vehicle service needs
• Write accurate repair orders and clearly explain recommended maintenance and repairs
• Communicate with technicians regarding diagnostics, repair status, and completion times
• Provide timely updates to customers throughout the service process
• Promote and upsell maintenance and repair services based on vehicle needs
• Ensure high levels of customer satisfaction and strong CSI results
• Resolve customer questions or concerns in a professional manner
• Maintain accurate documentation and follow dealership processes
• Work closely with the Service Manager, Parts Department, and Technician team

Qualifications

• Previous automotive service advisor experience preferred (CDJR experience a plus)
• Strong customer service, communication, and interpersonal skills
• Sales-minded attitude with attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and willingness to learn dealership systems
• Valid driver’s license and acceptable driving record

Why Logan, Utah?

Logan offers an excellent quality of life with a strong and stable economy and a welcoming, family-centered community. As a college town home to Utah State University, Logan combines cultural amenities with small-town charm. Outdoor recreation is a major lifestyle benefit, with hiking, fishing, skiing, biking, and camping just minutes away—making Logan a great place to build both a career and a life.

What We Offer

• Competitive compensation with commission and bonus opportunities
• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Ongoing training and career development
• Supportive leadership and long-term growth opportunities

How to Apply

Apply through Hireology to join a dealership that values customer experience, teamwork, and professional growth.