Service Manager

At Heritage Auto, everything we do centers on building an atmosphere where our guests feel at home. Our Heritage family supports one another to achieve the highest-possible quality standards while lifting our home-town communities through principles of honesty, integrity, and trust. Regardless of where or when a guest visits Heritage Auto, it is our vision that they will  recognize their experiences as the "Heritage way."

The "Heritage way" is a culture that empowers customers to buy, sell, or service their vehicle the way they envision it happening. 

If you're looking to join a company that values teamwork, customer satisfaction, and community involvement, Heritage Auto is the place for you. Come be a part of a team that makes a difference every day!

Heritage Auto – Your Home-Town Dealer with the Biggest Deals.

Job Summary:

Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health & Dental Insurance
• Life Insurance
• Holidays off
• PTO 
• 401(K) with employer match
• Professional development opportunities 

Service Manager Responsibilities:

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

Service Manager Requirements:

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

Heritage Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.