Service Assistant

Say goodbye to your old job and Hello to your new career! Hello Automotive Group is looking for an Service Advisor-In-Training to support our Mazda of Valencia Advisor team. This role is the perfect springboard to a career in automotive service. You will learn the business from the ground up, with future opportunities for the right candidate to progress to Express Advisor and even Main Shop Advisor.

If you're passionate about working with great people and delivering an exceptional experience for our customers, Hello Auto is the place for you!

Position Pay:

This is an hourly paid position, with wages ranging from $17.27 - $20.00 per hour, depending on the applicant's level of prior experience and applicable job skills.

Additional Compensation Elements

• 2 weeks paid vacation per year (Value: up to $1,700 / year for this position)
• Extremely competitive Medical, Dental & Vision plans. We pay 75% of the total premium for our Value HMO plan. (Value: Over $3,000 / year)
• Company-paid Life Insurance (Value: $10,000)
• Paid Holidays (Value: Up to $1,120 / year for this position)
• 5 paid sick days / year - twice what most California businesses offer! (Value: up to $960 / year for this position)
• 3 paid bereavement days / year (Value: up to $480 / year for this position)
• 401(k) retirement savings plan with 50% Company match (Value: up to $1,250 / year for this position)
• Paid Volunteer days (Value: up to $320 / year for this position)
• Employee Referral Program ($300 bonus / each hired referral)
• Employee Purchase Program - Discounts on new & used vehicles, finance, service and parts

Responsibilities:

• Greeting customers in the service lane and checking in their vehicle
• Taking customer phone calls
• Scheduling service appointments
• Supporting the Advisor team as needed
• Providing a great customer experience!

Qualifications:

• No prior automotive experience required
• Previous customer service experience a must!
• Phenomenal written and verbal communication skills with customers and coworkers alike
• Multi-tasking abilities are a plus
• Team player
• Calm and patient personality who loves to help customers and create relationships
• Lifelong learner mindset - driven to learn about technology, tools and processes
• Available to work Saturdays
• Professional, well-groomed personal appearance
• Clean driving record and valid driver's license

About Us

• We are a locally owned and operated dealership group.
• We offer a digital service experience to our clientele. All customers receive a video of their vehicle inspection, and are able to review and approve work online.
• Our service advisors are professionally trained to provide a best-in-class customer experience, from write-up to re-delivery.
• We believe that happy employees make happy customers. So we provide great benefits, and we are closed on Sundays so our employees can enjoy weekend time with their families.

Hello Auto in the News:

• Click here to read about how we leverage the power of technology to elevate our showroom experience.
• Hello Auto Group's unique business model was featured in this Signal article in 2020.
• Our San Diego General Manager, Idaliz Maldonado, was interviewed by CBS News in 2022. She was also one of Automotive News "40 under 40"!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.