Service Advisor

Come join our growing team at Hello Auto Group! We believe that employee happiness leads to customer happiness. We offer competitive health, vision and dental benefits, and we encourage our team members to take two paid volunteers off each year to follow their passions outside of work!

Hello Auto Group is looking for an experienced Automotive Service Advisor to join our Kia team in Valencia, CA.

We're looking for individuals who feel passionate about customer service, understand the importance of building long-term relationships with service customers, and are looking to join a great team.

Position Pay:

This is an hourly paid position, with wages ranging from $23-$25 per hour, depending on the applicant's level of prior experience and applicable job skills, plus commission.

Additional Compensation Elements:

• 2 weeks paid vacation per year (Value: up to $2,800 / year for this position)
• Extremely competitive Medical, Dental & Vision plans. We pay 75% of the total premium for our Value HMO plan. (Value: Over $3,000 / year)
• Company-paid Life Insurance (Value: $25,000)
• Paid Holidays (Value: Up to $1,960 / year for this position)
• 5 paid sick days / year - twice what most California businesses offer! (Value: up to $1,680 / year for this position)
• 3 paid bereavement days / year (Value: up to $840 / year for this position)
• 401(k) retirement savings plan with 50% Company match (Value: up to $2,180 / year for this position)
• Paid Volunteer days (Value: up to $560 / year for this position)
• Employee Referral Program ($300 bonus / each hired referral)
• Employee Purchase Program - Discounts on new & used vehicles, finance, service and parts

Qualifications:

• Previous automotive service advisor experience required
• Phenomenal written and verbal communication skills with customers and coworkers alike
• Multi-tasking abilities are a plus 
• Team player
• Calm and patient personality who loves to help customers and create relationships
• Lifelong learner mindset - driven to learn about technology, tools and processes
• Ability to consult with customers to help them create a customized service plan for their vehicle.
• Available to work Saturdays
• Professional, well-groomed personal appearance
• Clean driving record and valid driver's license
• Must have CDK experience
• 2 years experience with KIA

Responsibilities:

• Providing a great customer experience.
• Building long lasting customer relationships.
• Greeting customers, scheduling service appointments and receiving vehicle information.
• Communicating with customers regarding their needs.
• Listening to requests of the customer and clearly explaining information on the repair order.
• Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed

About Us

• We are a locally owned and operated dealership group.
• We offer a digital service experience to our clientele. All customers receive a video of their vehicle inspection, and are able to review and approve work online.
• Our service advisors are professionally trained to provide a best-in-class customer experience, from write-up to re-delivery.
• We believe that happy employees make happy customers. So we provide great benefits, and we are closed on Sundays so our employees can enjoy weekend time with their families.

Hello Auto in the News:

• Click here to read about how we leverage the power of technology to elevate our showroom experience.
• Hello Auto Group's unique business model was featured in this Signal article in 2020.
• Our San Diego General Manager, Idaliz Maldonado, was interviewed by CBS News in 2022. She was also one of Automotive News "40 under 40"!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.