Service Advisor

Service Advisor

Service Advisors play a crucial role in coordinating vehicle maintenance and repairs at Headquarter Toyota in Hialeah, FL. They are responsible for assessing customer concerns, providing accurate cost estimates, and ensuring exceptional service.

Job Benefits: 

At Headquarter Toyota, our Automotive Service Technicians thrive in a positive and professional work environment with access to industry-leading training. We are committed to employee development, provide the best benefits in the field, and believe in promoting from within. Our team members enjoy:

• A collaborative team atmosphere
• Comprehensive Medical/Dental/Vision Insurance
• Paid Vacation after 1 year of service
• 401(K) & 401(k) Matching

Job Responsibilities:

• Greet customers warmly and assist them with any inquiries they may have.
• Perform a thorough vehicle walk-around and accurately document customer concerns to help the Technician diagnose and service the vehicle effectively.
• Consult with customers on applicable service specials to provide the best options for their vehicle needs.
• Prioritize necessary services and be ready to offer alternatives if requested by the customer.
• Keep customers informed about completion times, service expenses, and any potential changes that may arise.
• Stay engaged in delivering vehicles to customers upon completion to ensure all concerns are addressed satisfactorily.
• Provide exceptional concierge support for all customer inquiries, whether by phone or in person, ensuring a positive service experience.
• Develop and maintain strong relationships with customers to enhance their overall satisfaction.
• Have a deep understanding of the product to answer detailed questions about the customer's vehicle.

Requirements:

• Adhere to the company's dress code policy
• Must work efficiently in a fast-paced environment
• Excellent customer service and selling skills
• Strong written and oral communication skills required
• Proficiency in computer skills needed
• Valid Driver's license and clean driving record are a must
• Flexibility with schedule including evenings, weekends, and holidays

We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screenings.