Service Warranty Administrator

Service Warranty Administrator 

The Service Warranty Administrator is responsible for reviewing and finalizing warranty claims. This entails preparing, recording, reconciling, and subsequently submitting warranty claims to the relevant party. 

Job Benefits: 

We offer a positive and professional work environment with top-notch training opportunities. We strongly believe in the development of our employees through continuous training and promotion from within. Our dedicated team members enjoy a range of exceptional benefits, inclusive of:

• A collaborative team atmosphere
• Comprehensive Medical/Dental/Vision Insurance coverage
• Paid Vacation Time after one year of service
• Access to 401(K) with matching contributions

Responsibilities:

• Ensure all warranty paperwork is processed accurately for proper documentation and criteria verification.
• Book warranty repair orders and close Ro's efficiently.
• Submit claims for manufacturer's warranty in a timely manner.
• Maintain receivables schedules and diligently follow up on them.
• Collaborate effectively with a team of technicians, service writers, and supervisors.
• Coordinate with vendors and manufacturers to ensure swift receipt and shipment of replacement parts.
• Communicate with Service Advisors to clearly define the scope of a warranty claim.
• Arrange for parts to be shipped to the factory or distributor when required.
• Review every warranty repair order for proper completion, accuracy, and legibility according to policies and procedures.
• Maintain accurate records of all submitted claims, including those returned/rejected and paid, along with their current statuses.
• Process all warranty body shop claims efficiently.

Requirements:

• Seeking an individual with exceptional attention to detail and strong organizational skills
• Proficiency in both English and Spanish is required
• Knowledge of automotive or equipment warranties is preferred
• Excellent interpersonal and customer service skills are a must
• Flexible availability, including evenings and weekends, as necessary.
• Ability to perform several tasks concurrently with ease and professionalism
• Effective verbal and written communication skills are essential
• General understanding of automotive parts and vehicle mechanics is beneficial
• Strong interpersonal skills and customer service expertise are required

We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.