Guest Service Coordinator

Automotive Guest Service Coordinator

Guest Service Coordinators at Headquarter Hyundai play a vital role in engaging with service leads generated through various online marketing campaigns, the dealer website, and incoming calls. This dynamic and fast-paced environment offers a wide range of opportunities for personal growth and professional development.

Job Benefits: 

We offer a positive and professional work environment with top-notch training opportunities. We strongly believe in the development of our employees through continuous training and promotion from within. Our dedicated team members enjoy a range of exceptional benefits, inclusive of:

• A collaborative team atmosphere
• Comprehensive Medical/Dental/Vision Insurance coverage
• Paid Vacation Time after one year of service
• Access to 401(K) with matching contributions

Responsibilities (include but are not limited to):

• Cultivate and maintain relationships with previous customers
• Monitor and engage with potential leads
• Master and adhere to call and email scripts
• Schedule, confirm, and follow through on appointments
• Conduct surveys with customers
• Be prepared to address any customer inquiries
• Utilize CRM software to document all interactions with customers
• Collaborate effectively with management and the service team
• Other tasks as assigned

Requirements:

• Adhere to the company's dress code policy
• Demonstrate excellent customer service and communication skills
• While a Business Development Center background is not required, it is preferred
• Showcase strong multi-tasking and organizational skills
• Possess basic computer proficiency and phone skills
• Collaborate effectively with team members
• Availability to work flexible work schedule, including evenings, weekends, and holidays is required

We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.