Customer Service Representative (11am-8pm/Hybrid)

You’re smart, you’re dependable, and you want to learn the ins-and-outs of every job you do. You like talking to people, helping them solve their problems. You want a job that lets you go home content that you’ve done your best.

That’s you. Who are we?

HeadlightsDepot is a national leader in e-commerce for headlights. We are a small team, working closely together in a modern, well-lit office with not a cubicle in sight. We have a family lunch every Friday, a gym next door, and a great congenial atmosphere.

Come for the job, stay for the culture.

WHAT YOU’D BE DOING:

• Interfacing with Customers and Body Shops to answer product questions & assist with customer ordering.
• Analyzing customer questions, troubleshooting, and providing clear answers in an efficient and professional manner.
• Developing customer’s trust and loyalty in our brands.
• Maintaining customer records and updating account information.
• Developing knowledge of Salesforce, our e-commerce platform.
• Gaining in-depth knowledge of our full product line to best serve our customers.
• NO COLD CALLING.

WHAT YOU GET:

• HYBRID work schedule after training (Monday-Wednesday in office, Saturday-Sunday at home)
• FREE Aetna PPO Health Insurance
• Low cost Dental, Vision, and Life Insurance
• Monthly royalty bonus based on company sales
• Weekly Family Lunch
• 91 PTO hours plus holidays and your birthday off!
• Weekly Pay Schedule
• $500 Monthly Giveaway (Work 40 hours each week)

WHAT YOU NEED:

• Fluency in English
• A typing rate of AT LEAST 40 words per minute
• High School diploma
• Basic computer skills
• Strong multitasking ability
• Previous sales, customer service, or call center experience.
• Excellent communication and organizational skills
• Efficient problem solving and conflict resolution skills
• Ability to work in a high volume, fast-paced environment.
• Ability to work independently or with others to manage multiple tasks with minimal supervision.
• Knowledge of the automotive industry

COMPENSATION PACKAGE:

• $36,462 Base Pay ($17.52/hr)
• $1000 Estimated Royalty (+$0.48/hr after full first month)
• $37,462 Total Annual Pay ($18/hr)
• -----------
• $4,800 Health Insurance Contribution
• $42,262 Total Estimated Compensation Package