Service Director

Service Director— Hawk Chevrolet Cadillac

Hawk Chevrolet Cadillac in Joliet, IL is seeking an experienced Service Manager to lead our fixed operations team. This is a high-volume, high-performance department producing $250,000–$300,000 in labor gross per month. Reporting directly to the General Manager, you'll own the customer experience, team development, and financial performance of the service drive.

• A dual Chevrolet & Cadillac service department
• 21 technicians and a 6-person service writer/advisor team
• Dedicated support already in place for dispatching, warranty review, and loaner fleet

What You'll Do

• Achieve and maintain industry-leading Customer Satisfaction Index (CSI) scores.
• Lead, coach, and develop the technician and advisor teams to high standards of quality and efficiency.
• Protect and grow monthly labor gross while controlling expenses and productivity.
• Ensure compliance with GM warranty policies and dealership procedures, and resolve customer concerns quickly and fairly.

Requirements

• Minimum 5 years of verifiable Service Manager experience running an automotive dealership service department.
• Proven track record of strong CSI results and leading a large team.
• References required. Verifiable professional references will be requested.
• Valid driver's license with an acceptable driving record.

Preferred

• Bilingual English/Spanish and direct GM (General Motors) experience will receive extra consideration.

Compensation & Benefits

• Salary range dependent on experience — top performers rewarded accordingly.
• Full benefits: medical, dental, vision, 401(k), and paid time off.
• Relocation assistance is available for the right candidate.