Accounts Receivable Clerk

Accounts Receivable Collections Clerk

Hawk Auto is one of the Chicago area's fastest-growing automotive groups, with multiple dealership locations throughout Illinois. We are committed to providing exceptional service to our customers while fostering a positive and professional work environment for our employees.

We are currently seeking an Accounts Receivable Collections Clerk to join our team at our corporate office in Westmont, Illinois. This is a full-time, onsite position. The ideal candidate is a motivated self-starter who is organized, persistent, and comfortable working in a fast-paced environment.

Purpose

The primary purpose of the Accounts Receivable Collections Clerk is to support company cash flow through proactive collection efforts and customer account follow-up. This is a phone-focused position responsible for contacting customers regarding past-due accounts, resolving payment issues, and reducing account aging. Additional Accounts Receivable duties may be assigned as needed.

Key Responsibilities

• Make outbound collection calls and send follow-up emails on past-due accounts.
• Monitor aging reports and actively pursue outstanding balances.
• Resolve payment issues and secure payment commitments.
• Document collection activity and customer communications.
• Provide professional customer service while maintaining positive customer relationships.
• Assist with account research, payment inquiries, and other Accounts Receivable functions as assigned.

Qualifications

• High school diploma or G.E.D. equivalent.
• 2-3 years of Accounts Receivable and/or collections experience preferred.
• Strong communication, customer service, and negotiation skills.
• Professional demeanor with a positive, team-oriented attitude.
• Proficient in Microsoft Office, including Outlook and Excel.
• Experience with CDK and document management systems is a plus.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to work independently, multitask, and meet deadlines in a fast-paced environment.

Ideal Candidate

The ideal candidate is a proactive, results-driven individual who enjoys working on the phone and is comfortable having collection-related conversations. They take initiative, follow through on commitments, stay organized, and are motivated to reduce aging balances while providing excellent customer service.

Performance Expectations

• Maintain consistent daily collection activity.
• Proactive work accounts over 60 days past due.
• Meet collection and follow-up goals.
• Accurately document customer contacts and payment commitments.
• Support departmental cash flow objectives through effective account management.