Service Manager

Harr Toyota is seeking a highly motivated and experienced Service Manager to join our growing team. The ideal candidate will possess a proven track record of success in the automotive industry and a commitment to providing exceptional customer service.

This role offers a unique opportunity to lead and develop a team of skilled technicians and service advisors, fostering a positive and results-oriented work environment.

RESPONSIBILITIES

• Team Leadership and Development: Training, motivating, and mentoring service department staff to achieve individual and departmental goals.
• Performance Management: Monitoring and evaluating team performance through reports, tracking systems, and customer surveys.
• Quality Control: Ensuring high-quality service repairs and minimizing comebacks through periodic job inspections.
• Customer Relationship Management: Building and maintaining strong customer relationships to encourage repeat business and referrals.
• Technical Expertise: Staying updated of manufacturer policies, warranty procedures, and industry advancements.
• Compliance: Ensuring compliance with all applicable federal, state, and local regulations.
• Technology Proficiency: Mastering and implementing all Service Department technology.

QUALIFICATIONS

• Minimum of 3 years of experience in automotive management.
• Exceptional verbal and written communication skills.
• Professional demeanor and presentation.

BENEFITS

• Weekly daycare reimbursement
• 2 weeks paid vacation in the first year
• Health and dental insurance
• 401K
• Tuition reimbursement for employee's children
• Free tuition through Stellantis degree programs