Service Manager

Harr Motor Group
100 GOLD STAR BOULEVARD, WORCESTER, MA
Full Time
$175,000 – $200,000 a year

Harr Toyota is seeking a highly motivated and experienced Service Manager to join our growing team. The ideal candidate will possess a proven track record of success in the automotive industry and a commitment to providing exceptional customer service.

This role offers a unique opportunity to lead and develop a team of skilled technicians and service advisors, fostering a positive and results-oriented work environment.

RESPONSIBILITIES

Team Leadership and Development: Training, motivating, and mentoring service department staff to achieve individual and departmental goals.
Performance Management: Monitoring and evaluating team performance through reports, tracking systems, and customer surveys.
Quality Control: Ensuring high-quality service repairs and minimizing comebacks through periodic job inspections.
Customer Relationship Management: Building and maintaining strong customer relationships to encourage repeat business and referrals.
Technical Expertise: Staying updated of manufacturer policies, warranty procedures, and industry advancements.
Compliance: Ensuring compliance with all applicable federal, state, and local regulations.
Technology Proficiency: Mastering and implementing all Service Department technology.

QUALIFICATIONS

Minimum of 3 years of experience in automotive management.
Exceptional verbal and written communication skills.
Professional demeanor and presentation.

BENEFITS

Weekly daycare reimbursement
2 weeks paid vacation in the first year
Health and dental insurance
401K
Tuition reimbursement for employee's children
Free tuition through Stellantis degree programs

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Harr Motor Group