Sales BDC Supervisor

Join Our Team as a Sales BDC Supervisor!

Position: The Sales BDC Supervisor is a leadership support role that assists with the daily operations of our high-volume Sales Business Development Center team. Under the direction of the BDC Manager, you will help manage agent workflows, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary goal is to support a high-performing BDC team that consistently sets quality appointments, meets daily goals, and delivers an exceptional customer experience across our Toyota and CDJR brands.

Why Work For Harr?

• 40-hour work week
• Stable family-owned business
• 2 weeks paid vacation to start
• Childcare reimbursement
• College scholarship for employees' children
• Medical/Dental/401(k) benefits
• Paid training
• Compensation: Hourly + Monthly Bonus ($60+ annually)

Key Responsibilities

• Supervise and support daily BDC agent activity, ensuring tasks are completed accurately and on time
• Set, communicate, and enforce daily agent goals to drive consistent team performance
• Train and mentor agents on best practices, word tracks, and outreach strategies
• Manage a variety of customer and lead lists to boost outreach and maximize daily contact opportunities
• Monitor and follow up on no-shows and unconfirmed appointments, verifying customer contact information and lead status to recover missed opportunities

What We're Looking For

• Prior experience in a BDC supervisory, team lead, or sales coordination role preferred
• Strong leadership, coaching, and team accountability skills
• Excellent verbal and written communication abilities
• Highly organized with the ability to manage multiple priorities and people simultaneously
• Confident decision-maker who can problem-solve in a fast-paced environment
• Proficiency in CRM platforms
• Knowledge of Toyota and/or CDJR sales operations a plus
• Able to collaborate with Sales Managers and the Sales team
• Direct report to BDC Director

About Harr Motor Group Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.