Service Customer Care Representative

Join Our Team as a Service Customer Care Representative!

Position: Service Customer Care Representative

As a Service Customer Care Representative, you will be the first point of contact for our valued customers, ensuring their service inquiries are handled professionally and efficiently. Your role will be crucial in maintaining customer satisfaction by addressing concerns, scheduling service appointments, and providing accurate information about our services.

Why Join Us?

Competitive Pay: $17 – $19 per hour
Bonuses: Weekly & monthly performance incentives
Comprehensive Benefits: Health, dental, and vision insurance
Retirement Plan: 401(k) savings plan
Paid Time Off: Vacation, holidays, and sick leave
Career Growth: Opportunities for advancement within the company
Childcare Assistance: Up to $100 per week in reimbursement
Education Support: College scholarships for employees' children

Key Responsibilities

Handle inbound customer calls and emails professionally, ensuring timely responses
Assist customers in scheduling service appointments
Document all interactions accurately in our CRM system
Collaborate with the Sales and Service departments to resolve customer concerns
Stay updated on company policies and product knowledge to provide accurate information
Maintain high customer satisfaction ratings and meet set performance goals
Make at least 15 follow-up calls per hour
Book service appointments daily and ensure accurate data entry in CRM

What We’re Looking For

Prior experience in customer service or a related field (preferred)
Strong verbal and written communication skills
Problem-solving and decision-making abilities
Ability to remain calm and empathetic in challenging situations
Flexibility to work shifts, including weekends and holidays

About Harr Motor Group

Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.

Join a Team That Values You!

At Harr Motor Group, we believe in diversity, inclusion, and equal opportunities for all. We are committed to fostering a respectful and welcoming workplace where every team member can thrive.

Ready to take the next step in your career? Apply today!