Customer Service Representative

Customer Care Representative | Harr Motor Group
Worcester, MA | $17–$19/hr + Bonus Pay | $500 Sign-On Bonus

Are you a people person who thrives in a fast-paced environment?
Do you speak English & Spanish (Preferred) and love helping customers?
Looking for a career with great benefits & growth opportunities?

If so, Harr Motor Group wants to hear from you!

Why You’ll Love This Job:

Earn Competitive Pay: $17–$19/hour + bonus opportunities!
Get Rewarded: $500 sign-on bonus after 120 days
Enjoy Work-Life Balance: Paid time off (PTO), holidays, 2 weeks of vacation to start
Comprehensive Benefits: Health, dental, vision, 401(k) & childcare reimbursement (up to $100/week!)
Career Growth: Scholarships for employees' children & advancement opportunities

About the Role:

As a Customer Care Representative, you’ll be the first point of contact for our customers, helping them with inquiries, scheduling appointments, and guiding them through their automotive journey. You’ll play a key role in generating leads, ensuring top-tier customer service, and driving company growth.

Your Day-to-Day:
Answer inbound calls & emails professionally
Identify customer needs & provide tailored solutions
Schedule service & sales appointments (15+ follow-ups per hour)
Respond to internet leads 
Collaborate with Sales & Service teams to ensure customer satisfaction
Maintain detailed records in the CRM system

What We’re Looking For:

Bilingual (Spanish & English) – Highly Preferred!
Customer service experience & a passion for helping people
Strong communication & problem-solving skills
Ability to stay calm, positive & professional under pressure
CRM experience (preferred, but not required)
Flexibility to work weekends & holidays as needed

About Harr Motor Group

Harr Motor Group has been a trusted name in Worcester, MA for 80+ years. We take pride in providing exceptional service & high-quality vehicles while creating a supportive, inclusive workplace where employees grow & succeed.

We value diversity & are an equal-opportunity employer.

Ready to Join Our Team? Apply Today!

Click Apply Now to start your journey with Harr Motor Group!