Assistant Service Manager/Senior Advisor

We are in need of a Service Manager/Lead Service Advisor at Harrisonburg Hyundai 

What is necessary is the following:

New Car Dealership Service Department experience is a must (Preferably Import)

Eagerness to provide the best customer service

Accountability for meeting and exceeding goals set forth by the Service Director

Willingness to communicate to our client how to best maintain their vehicle

Sales experience preferred for this position

Enthusiastic team player is a must

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Proficient use of computers and processes
• Ability to follow processes

Our team will be in touch if we're ready to move forward with your application.