Hotel Manager

We are seeking an experienced, motivated, and results-driven Hotel Manager to oversee daily hotel operations and ensure exceptional guest satisfaction, strong financial performance, and compliance with brand standards.

The ideal candidate will have a strong background in hotel operations, employee management, financial oversight, and guest relations. This individual must be a hands-on leader who can motivate employees, improve operational efficiency, control expenses, and maintain high standards across all departments.

Key Responsibilities

• Oversee daily hotel operations, including Front Desk, Housekeeping, Maintenance, and other departments.

• Ensure compliance with Marriott or Hilton brand standards and operating procedures.

• Monitor guest satisfaction, respond to complaints, and implement service improvements.

• Recruit, train, supervise, and develop employees and department leaders.

• Prepare staffing schedules and manage payroll and labor expenses.

• Monitor hotel budgets, financial reports, operating expenses, and profitability.

• Track occupancy, average daily rate (ADR), and revenue per available room (RevPAR).

• Work with sales and revenue management teams to improve occupancy and revenue.

• Conduct regular inspections of guest rooms, public areas, and hotel facilities.

• Ensure housekeeping and maintenance teams maintain cleanliness and property standards.

• Monitor vendor relationships, purchasing, inventory, and expense controls.

• Ensure compliance with applicable safety regulations, emergency procedures, and company policies.

• Prepare operational reports and communicate performance results to ownership.

• Identify opportunities to improve guest satisfaction, employee performance, and financial results.

Qualifications and Requirements

• Minimum of 3–5 years of hotel management or hotel operations experience preferred.

• Previous experience as a Hotel Manager, Assistant General Manager, or General Manager preferred.

• Marriott or Hilton hotel experience strongly preferred.

• Knowledge of front office operations, housekeeping, maintenance, and guest service.

• Experience managing budgets, payroll, expenses, and financial reports.

• Understanding of hotel performance metrics, including occupancy, ADR, and RevPAR.

• Strong leadership, communication, organizational, and problem-solving skills.

• Ability to manage multiple priorities and lead a team in a fast-paced environment.

• Proficiency with hotel management systems and Microsoft Office applications.

• Flexibility to address operational needs outside normal business hours when necessary.