Guest Services Specialist, Facilities Assistant

Join Our Team at Canza Management, a subsidiary of TLTsolutions

Role: Guest Services Specialist, Facilities Assistant

Location: Waldorf, MD

Who We Are:

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors. 

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

Your Role With Us:

As a Guest Services Specialist, Facilities Assistant, you will play a key role in supporting the Facilities team in maintaining the operational integrity, safety, and appearance of the property. Under the guidance of the Chief Engineer and Facilities leader, you will assist in day-to-day maintenance tasks, perform minor repairs, and contribute to the overall upkeep of the property to ensure guest satisfaction and protect the long-term value of the hotel’s assets. Your proactive approach will help ensure that the property remains fully functional, safe, and aesthetically pleasing.

Key Responsibilities:

• Collaborate with Senior Facilities Staff: Work closely with the Chief Engineer and Facilities Specialist to ensure seamless property operations and address any maintenance requests or projects efficiently.

• Support Preventative Maintenance: Help execute preventative maintenance tasks, including filter replacements, minor HVAC upkeep, and assisting with plumbing and electrical systems to prevent breakdowns.

• Assist with Groundskeeping and Facilities: Help maintain the exterior appearance of the property, including basic landscaping duties and keeping outdoor areas safe and clean.

• Assist with Room Repairs: Perform basic repairs in guest rooms, such as fixing room fixtures, replacing light bulbs, and addressing minor electrical or plumbing issues.

• Safety & Security Checks: Assist with inspecting fire alarms, smoke detectors, and other safety equipment to ensure all systems are operational. Notify senior staff of any issues that require immediate attention.

• Pool Maintenance: Support pool maintenance efforts by testing water quality and assisting with routine pool equipment checks to ensure guest safety.

• Inventory and Tools Management: Ensure tools and equipment are stored properly, accessible, and organized. Assist with tracking inventory of maintenance supplies.

What We're Looking For:

• Basic Maintenance Skills: Some experience or familiarity with basic building maintenance tasks, including minor electrical, plumbing, and carpentry work.

• Willingness to Learn: Eagerness to learn and develop your skills in facilities management and maintenance tasks. Open to receiving guidance from Facilities leadership.

• Guest-Oriented Mindset: A commitment to addressing guest concerns promptly and ensuring their safety and comfort during their stay.

• Team Player: Strong communication skills and the ability to collaborate with other departments and senior Facilities staff.

• Adaptability: Ability to handle a variety of tasks and adapt to changing priorities, including responding to urgent maintenance issues as needed.

• Attention to Detail: A keen eye for detail and a proactive approach to identifying and resolving maintenance issues before they impact guests.

• Physical Requirements: Ability to lift up to 50 lbs., stand for extended periods, and handle tasks requiring physical effort and the use of tools.

Why You'll Love Working With Us:

• Competitive Pay: We offer a competitive hourly rate that reflects your skills, experience, and contributions to our success.

• Discounted Hotel Rates: Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.

• PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

Ready to Make a Difference?

Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.

TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.