Hotel General Manager

As we continue to grow our business we expect to bring on additional personnel in LHG to promote that growth. We have identified leaders in the markets we serve which will add to our ability to meet our mission objectives.

Job Responsibilities: 

1. Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Manager will be involved with creating the annual hotel budget.

2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.

3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.

4. Implement and maintain local and national sales/marketing programs.

5. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.

6. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.

7. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.

8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.

9. Develop new programs which result in an increased level of guest satisfaction and operational excellence.  Our goal is to create award winning hotels! 

10. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.

11. Reward employees who meet or exceed guest expectations.

12. Other duties as assigned.

Job Skills:

1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).  Knowledge of PEP is a plus.  

2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.

3. Ability to use analytical skills for measuring business potential and value to the hotel.

4. Ability to successfully interact with all levels of customers and hotel management.

Job Qualifications:  

• High School Diploma
• Bachelor’s degree in Hotel Management/Business Management is favorable but not necessary.  

Experience

• Minimum 2 years’ experience as an AGM/FOM. 3 years hotel operations experience in a supervisory capacity.  2 years’ experience in direct sales or retail trade; OR an equivalent combination of education and experience.

Licenses/Certifications

Possess a valid driver's license and be able to drive to customer appointments.

Benefits of Working for Lincoln Hotel Group

• Insurance options including health, dental, and vision.  Supplemental insurance also available through Allstate.
• Bonus program paid quarterly.
• Cell phone allowance.
• Travel discount through Hilton Worldwide.
• Sick/Holiday Pay
• At Lincoln Hotel Group, we are growing and we want you to grow with us!  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.