Front Desk Agent

The Front Desk Agent at Hampton Inn Boston-Natick plays a crucial role in ensuring a positive experience for guests by providing exceptional customer service at the front desk.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of their rooms
• Handle guest inquiries and provide information about the hotel facilities and services
• Answer phone calls and direct them to the appropriate departments
• Process guest payments and maintain accurate records

Requirements

• Prior experience in customer service roles
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in using computer systems and software
• Available to work weekends
• Available mornings, afternoons and evenings

Benefits

- Compensation: $17.75 per hour paid bi-weekly
- Medical, Dental, Vision & 401(k)

About the Company

Hampton Inn Boston-Natick is a renowned hotel chain that prioritizes guest satisfaction and prides itself on providing top-notch accommodation and customer service.