Front Desk Supervisor

We are looking for a dedicated Front Desk Supervisor to join our team at Hampton Inn Boston-Natick. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations and ensuring excellent customer service for our guests.

Responsibilities:

• Supervise front desk staff and ensure they provide exceptional service
• Manage reservation and check-in/check-out processes
• Handle guest inquiries and resolve any issues in a timely manner
• Train new front desk employees
• Maintain a clean and organized front desk area

Requirements:

• Prior experience in a front desk or customer service role
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Attention to detail and strong organizational skills
• Available in the mornings, afternoons and evenings
• Available to work weekends and holidays

Benefits:

• $19.75 per hour compensation
• Health insurance benefits
• 401(k)
• Paid time off
• Career growth opportunities
• Employee Travel Discounts

About the Company:

Hampton Inn Boston-Natick is a well-established hotel in Natick, Massachusetts, known for its exceptional customer service and comfortable accommodation. We value our employees and provide a positive work environment with opportunities for growth and development.