Hall Buick GMCView All Jobs

Service Department Calling Agent

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We are looking for a Service BDC agent to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.
 
Benefits
 
  • 401(K) Savings plan
  • Paid Holidays
  • Paid Vacation and Personal Days
  • Health, Dental, and Vision insurance
  • Basic Life Insurance
  • Discounted Vehicle Purchases
  • Career advancement opportunities, promote from within
  • Clean and professional work environment
  • Weekly CASH Spiff program
 
Responsibilities
  • Answer customer calls and establish follow-ups with service appointments
  • Provide customers with initial appointment request and direct them to the appropriate dealership resources
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  • Follow up with leads provided in GM on-line manifest
  • Utilize communative applications to keep customers updated on vehicle status in the service department
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Qualifications
  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license

At Hall Buick GMC, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hall Buick GMC is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Hall Buick GMC