Night Auditor - Overnight Front Desk Agent

Job Title:        Night Auditor - Overnight Front Desk Agent

Department:  Rooms

Reports To:    Front Office Manager

Status:            Full-time, Year-round

Pay:                $24 per hour

Benefits:         Eligible for Health/Dental/Vision/Life/Retirement/Pet

Housing:         Eligible for Shared Associate Housing at $175 per week

Location:        Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:

The Night Auditor is responsible for providing exceptional guest service during overnight shifts while ensuring the accuracy of daily transactions. This role requires a combination of front desk duties, financial reconciliation, and security oversight. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities:

• Greet and assist guests with check-in, check-out, and general inquiries.
• Process guest payments, verify charges, and reconcile accounts for the day's transactions.
• Generate and distribute daily reports for management review.
• Monitor and address any guest concerns, ensuring a smooth overnight experience.
• Conduct property walks to ensure security and report any issues.
• Handle emergency situations professionally and according to protocol.
• Assist with reservations, special requests, and room assignments.
• Maintain accurate records of room availability, rates, and occupancy.
• Respond to phone calls and emails in a professional and timely manner.

Qualifications:

• Prior experience in front desk operations or night audit preferred.
• Strong numerical and analytical skills to handle financial reconciliation.
• Proficiency in hotel property management systems (OPERA experience is a plus).
• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• High school diploma or equivalent required; hospitality degree preferred.

Physical Requirements:

• Ability to stand, walk, and remain on feet for extended periods (up to 8 hours).
• Frequent reaching, bending, and stooping.
• Ability to lift and carry up to 25 lbs.
• Ability to push or pull luggage carts as needed.
• Manual dexterity required for computer and phone operations.
• Visual and auditory ability to respond to guest needs and emergencies.

Work Schedule & Environment:

• This is an overnight position requiring shifts from approximately 11:00 PM – 7:00 AM.
• Work is performed indoors in a hotel front desk environment, with occasional outdoor security checks.
• Must be able to work weekends, holidays, and overnight shifts as required.

Pay Range and Compensation Package:

• $24.00 per hour
• Comprehensive health, dental, and vision insurance for full-time, year-round employees.
• Paid time off.
• Employee discounts on accommodations, dining, and spa services.
• Opportunities for professional development and career growth.