In-Room Dining Coordinator

Job Title:        In-Room Dining (IRD) Coordinator

Department:  Food & Beverage

Reports To:    Director of Outlets

Status:            Full-time, Hourly

Pay:                $20.00 per hour

Location:        Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
The In-Room Dining Coordinator is the central point of contact for all guest room dining requests, responsible for delivering a seamless, efficient, and elevated ordering experience. This role blends hospitality, organization, and technology—ensuring every order is handled with precision, warmth, and attention to detail. As the voice of In-Room Dining, the Coordinator plays a critical role in shaping the guest experience, from the initial interaction through order fulfillment and follow-up.

Key Responsibilities

Guest Experience & Communication

• Answer all IRD calls promptly with a polished, luxury-forward phone presence
• Guide guests through menu offerings, including dietary accommodations and upselling opportunities
• Ensure all guest interactions reflect the elevated service standards of the property
• Communicate accurate wait times and follow up on guest requests when necessary

Order Management & Systems

• Enter all orders accurately into MICROS POS
• Coordinate digital and mobile orders through BBot when applicable
• Ensure all modifications, allergies, and special requests are clearly communicated to the kitchen
• Manage order flow during high-volume periods with efficiency and composure

Operational Coordination

• Act as liaison between guests, kitchen, and service team to ensure timely and accurate delivery
• Monitor ticket times and proactively communicate delays or adjustments
• Assist with menu updates, availability changes, and system adjustments (e.g., limited menus during operational shifts)
• Support IRD service flow across breakfast, lunch, and dinner periods

Administrative & Organizational Duties

• Maintain accurate logs of orders, guest requests, and service notes
• Assist in updating IRD menus and ensuring system accuracy (pricing, availability, timing)
• Support team scheduling coordination and communication when needed

Qualifications:

• Previous experience in hospitality, call center, or restaurant operations preferred
• Strong communication skills with a professional phone demeanor
• Experience with POS systems, preferably Micros, is a plus
• Ability to multitask in a fast-paced, high-volume luxury environment
• Strong attention to detail and organizational skills

Preferred Attributes

• Calm and solution-oriented under pressure
• Strong sense of urgency with a guest-first mindset
• Ability to anticipate needs and problem-solve proactively
• Team-oriented with strong cross-department communication skills

Pay Range and Compensation Package:

• $20.00 per hour
• Employee discounts on resort amenities and services.
• Opportunities for career advancement within the resort.
• Positive and dynamic team environment.