Client Care Specialist

Our Client Care Specialist/After Hour On Call position helps our community “live assured” by coordinating care for clients with the right caregivers. They collaborate with the local team to ensure our clients receive the best possible care and serve as case managers for the clients ongoing needs.

Our “live assured” promise is driving our core pillars of the Griswold experience and baked into our job responsibilities.

Trusted Relationships: Our commitment to honesty and transparency assures the connections we build stay strong.

•  Ability to work a rotating schedule 2/3 days during the week and every other weekend. 
• Responsible for answering calls and communicating with caregivers, prospects, and clients from 4 PM to 8 AM on weekdays and weekends, beginning at 4 PM on Friday and concluding at 8 AM on Monday.  
• Establish and maintain relationships with clients and their families to match them with caregivers who could deliver the necessary services.   
• Build relationships with caregivers to connect them with clients and assignments that suit their needs, enhancing retention.   
• Conduct monthly check-ins with clients to ensure they are satisfied with the services provided.   
• These check-ins may involve text messages, emails, phone calls, or in-person visits, depending on the specific situation.   
• Answered phone calls professionally during business hours and after hours. 
• Be flexible, capable of multitasking, and a team player. 

Care is Personal: Our work is about people, and we support their unique needs with respect, empathy and dedicated attention.

• Create a positive, thorough, and welcoming on-boarding experience for new clients.
• Complete weekly caregiver payroll and client billing reports.
• Provide individualized, professional support for any questions related to payroll or billing.
• Submit payroll and billing adjustments as needed.
• Maintain an accurate and up-to-date scheduling system with client schedules, contact information and preferences. 
• Take new client inquiries.

On Call Schedule: 

ABOUT GRISWOLD HOME CARE

Griswold Home Care was founded by the late Jean Griswold in 1982, making us the oldest non-medical home care franchise organization in the country. As a pioneer in our industry, we support families by referring professional caregivers for personal care, homemaking, and companionship services. Our company was built on the timeless values of compassion and care—and these ideals are always at the heart of all we do. We are proud that the services we provide help our clients remain in the homes they love.

Our desire to give back led us to establish the Jean Griswold Scholarship Foundation, which assists individuals seeking to further their education in a care-related field. We hire hard-working, dedicated individuals who uphold our values and ensure our clients receive the top-quality care they need. To show our appreciation for all they do, we offer our employees above-average pay, robust appreciation programs, advance pay app and opportunities for growth and development to help them build rewarding careers.

Griswold Home Care is an equal opportunity employer committed to diversity and inclusion in the workplace. Accordingly, we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.