Care Operations Manager

Care Operations Manager

Griswold Home Care | Northern Virginia West

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Company Background

Griswold is an award-winning pioneer in the home care industry, with a nationwide network of locations dedicated to helping older adults and individuals with care needs live safely, comfortably, and independently at home. Our caregivers provide personal care, homemaking, and companionship services that make a meaningful difference in the lives of our clients and their families.

The Opportunity

Griswold Home Care for Northern Virginia West, located in Chantilly, VA, is seeking a full-time Care Operations Manager to play a central role in the continued success and growth of our established home care agency.

This is a highly visible, hands-on position focused primarily on caregiver recruitment, scheduling, relationship management, and the day-to-day coordination of care operations.

Our caregivers are the heart of our business. Building strong relationships with them, ensuring they feel supported and valued, and maintaining a reliable, high-quality caregiving team are fundamental priorities of this position.

As the successful candidate becomes established in the role, there will also be opportunities to participate in community outreach and relationship-building activities that support Griswold's continued growth. Prior marketing or business development experience is not required; we are particularly interested in someone who enjoys connecting with people and potentially welcome the opportunity to expand their responsibilities over time.

This is a full-time, primarily office-based position reporting directly to the Owner, with considerable autonomy and opportunities to contribute ideas and initiatives.

Primary Responsibilities

Caregiver Recruitment and Retention

• Develop and maintain a proactive pipeline of qualified caregiver candidates through online recruitment platforms, professional networks, community organizations, career fairs, and other outreach activities.
• Conduct telephone screenings and in-person interviews, communicating what distinguishes Griswold as both a home care provider and an employer.
• Coordinate background checks, reference checks, onboarding, and completion of required employment documentation.
• Maintain accurate caregiver personnel records and support compliance with applicable employment and regulatory requirements.
• Build and sustain strong relationships with caregivers, ensuring they feel respected, supported, and appreciated.
• Promote caregiver engagement and retention through proactive communication, recognition, and effective resolution of concerns.

Care Operations and Scheduling

• Coordinate caregiver schedules and assignments to support continuity of care and meet client needs.
• Respond promptly to scheduling changes, unexpected absences, and other staffing challenges.
• Serve as the primary point of contact for caregivers, providing guidance and support on operational matters.
• Exercise sound judgment and independent problem-solving in addressing day-to-day caregiver and scheduling concerns.
• Collaborate closely with the Owner and RN to maintain high standards of care and client satisfaction.

After-Hours Caregiver Support

• Because our caregivers serve clients around the clock, this position includes responsibility for after-hours phone availability, including evenings, weekends, and holidays.
• Caregivers may occasionally need assistance with urgent scheduling or other time-sensitive matters outside regular office hours. The Care Operations Manager is expected to exercise sound judgment in determining which situations require an immediate response and which can be addressed during normal business hours.
• Most after-hours communications are routine in nature and do not require immediate attention. Backup coverage is arranged for approved time off and other agreed-upon periods of unavailability.

Community Engagement (Growth Opportunity)

• As experience and familiarity with agency operations grow, participate in selected community outreach, professional networking, and local visibility activities.
• Build relationships with community organizations and referral partners over time, with guidance and support from the Owner.
• Contribute ideas for strengthening Griswold's community presence and supporting both client referrals and caregiver recruitment.
• Assist with occasional marketing or social media initiatives as interests, strengths, and operational priorities allow.

Qualifications and Skills

• Prior experience in home care, health care, social services, senior services, or a related field strongly preferred.
• Experience in employee recruiting, interviewing, scheduling, or staff coordination.
• Exceptional interpersonal and communication skills, with an ability to build rapport across a diverse workforce.
• Strong organizational skills, attention to detail, and a commitment to following established processes.
• Sound judgment, resourcefulness, and the ability to manage competing priorities.
• A proactive, solutions-oriented approach and comfort working independently.
• Proficiency with MS Word, Excel, and Outlook; experience with applicant tracking or scheduling systems preferred.
• An interest in community involvement and relationship-building, with a willingness to develop these skills over time.

Is This Role a Good Fit for You?

You'll likely thrive in this position if:

• You genuinely enjoy working with people and helping them succeed.
• You believe that quality home care begins with a valued and supported caregiving team.
• You're resourceful, dependable, and comfortable taking ownership of responsibilities.
• You enjoy variety in your work and can move easily between people-focused activities and operational details.
• You appreciate the autonomy of working in a small, collaborative team where your contributions have a direct impact.
• You're excited by the opportunity to help an established business grow.

Compensation and Benefits

We offer competitive compensation, a 401(k) plan, and mileage reimbursement for business-related travel.

Location: Chantilly, Virginia
Schedule: Full-time, Monday–Friday, with after-hours phone availability as described above.
Reports to: Owner