Home Care Operations Coordinator
253 Lewis Lane Suite 305, Harve de Grace, MD
Full Time
JOIN THE GRISWOLD TEAM!
Griswold Home Care – Baltimore, Harford & Cecil Counties, is looking for a compassionate and organized Home Care Operations Coordinator to help deliver exceptional care and support to our clients, caregivers, and families. If you thrive in a fast-paced environment where every day brings the opportunity to make a difference, we'd love to meet you.
Location: Harford & Baltimore County, MD (White Marsh, Towson, Perry Hall, Nottingham, Bel Air and surrounding areas)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Full-Time)
About the Role:
If you have experience in home care, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities:
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Assist with caregiver scheduling and daily schedule changes
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Support client and caregiver communications
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Conduct new client intake calls and assist with in-home assessments
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Help develop and update client care plans
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Complete client satisfaction and wellness follow-up calls
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Assist with matching caregivers to client needs
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Maintain accurate client documentation and records
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Answer incoming office calls and provide exceptional customer service
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Support office administration and special projects
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Collaborate with the leadership team to ensure excellent client care
Qualifications:
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2+ years of experience in home care, healthcare, or senior services
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Scheduling experience preferred
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Experience with client intakes and care plans
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Excellent customer service and relationship-building skills
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Strong communication and organizational skills
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Ability to manage multiple priorities and work independently
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Proficiency with Microsoft Office; home care software experience is a plus
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Valid driver's license and reliable transportation
What We Offer:
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Competitive salary
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Paid Time Off
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Health benefits (where applicable)
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Ongoing training and career development
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Supportive, team-oriented culture
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Opportunity to make a meaningful impact in the lives of seniors and their families
About Us: As an equal-opportunity employer, we are committed to promoting diversity, equity, and inclusion in all aspects of our operations and providing a work environment that is free from discrimination, harassment, and retaliation.
Join a team that is committed to helping seniors live safely and independently at home while delivering exceptional care every day.
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