Client Intake & Community Liaison

Location: Houston, TX (phone, in-home visits, and local outreach)
Pay: $65,000/year + performance bonus + mileage reimbursement
Job Type: Full-time

Benefits

• 401(k) [with company match]
• [Health insurance / monthly health stipend]
• [Paid time off and holidays]
• Mileage reimbursement
• Performance bonuses for new clients who start service

About Us
Griswold Home Care is a private-pay, non-medical home care agency helping seniors and families in Houston stay safe and independent at home. We're a growing, locally owned team, and we care about our clients and caregivers.

Why You'll Love This Role

• Competitive salary with bonus potential on top
• A mix of phone work, home visits, and community outreach, so no two days are the same
• You guide families through a stressful time and help them find the right care
• A small team where your work directly grows the business

What You'll Do

Prospect Calls & Follow-Up

• Answer and return calls from families asking about care
• Listen to their situation, explain our services, and schedule intake visits
• Follow up with prospective clients who haven't started service yet
• Keep call notes and follow-ups up to date in our system

Client Intake

• Visit new clients and families in their homes to learn about care needs, routines, and preferences
• Walk through home safety and help us match the right caregiver
• Document each intake visit
• Stay a friendly point of contact for families as care begins

Community Outreach

• Build and maintain relationships with local referral sources such as senior living communities, discharge planners, and doctors' offices
• Represent [Company Name] at community events
• Track outreach activity and referral results

What We're Looking For

• 5+ years in the healthcare industry preferred (home care, home health, hospice, senior living, or a medical office)
• Experience with intake, admissions, sales, or referral development strongly preferred
• Existing Houston-area referral relationships are a big plus
• Reliable vehicle, valid driver's license, and auto insurance
• A warm, confident phone manner, comfortable talking with families and professionals
• Organized and good at follow-through
• Flexibility for occasional evening and weekend client intakes

Schedule
Full-time, primarily weekdays. Occasional evening and weekend client intakes may be needed, since families often reach out when a loved one needs care right away.

How to Apply
Apply through Indeed and tell us briefly why this role appeals to you.