Automotive Service Advisor

Gresham Ford
1999 Powell Blvd, Gresham, OR
Full Time

Gresham Ford in Gresham, OR is looking for an Automotive Service Advisor to join its service department. Advisors are the link between customers and technicians, which means listening closely, scheduling appointments, arranging loaner vehicles, and explaining repairs in plain terms. The right candidate has prior service advisor, assistant lane manager, or service consultant experience and a record of strong customer satisfaction.

What We Offer

Competitive pay
Flexible working hours
Health insurance
PTO and sick leave
401(k) plan

What You'll Do

Welcome customers promptly and collect their contact and vehicle information
Record each vehicle symptom exactly as the customer describes it
Recommend maintenance based on the age, mileage, and service history of the vehicle
Build a complete and accurate estimate for labor and parts
Arrange loaner vehicles and verify insurance details before service is scheduled
Set a follow-up time so customers know when to expect an update
Track each vehicle's progress through the day and keep customers updated along the way
Check that the final invoice matches the work performed on the repair order
Walk customers through completed work and charges at pickup

What We're Looking For

Prior experience as a service advisor, assistant lane manager, or service consultant
Minimum 1 year in a service department
Previous Ford dealership experience a plus
Proven record of exceptional customer satisfaction
Knowledge of automobiles and the ability to identify problems quickly
Computer skills and willingness to learn new programs
Ability to learn new technology, repair procedures, and service specifications
Energetic, positive, and friendly with personal and professional integrity
Desire for a long-term career with a growing organization
Ability to lift 50 lbs and stay on your feet for extended periods
High school diploma or equivalent required

Gresham Ford is an Equal Opportunity Employer. We prohibit discrimination or harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Gresham Ford

If you have questions, please contact careers@greshamford.com