Automotive Service Manager

Who We Are

Green's Toyota of Lexington began in 1966 with one thing in mind, to build a dealership based on honesty, integrity, and professionalism. Almost 60 years later, we still have those same goals in mind. Every day, Green's Toyota of Lexington makes sure that we are putting our best foot forward and are here to make a difference.

We are looking for an experienced Service Manager to lead our growing service operation. They will oversee all aspects of the service department, ensure high-quality service delivery, and maintain strong customer satisfaction.

Benefits

• Medical, Dental, Vision and More
• 401K Plan
• Paid Time Off
• Growth Opportunities
• Paid Training
• Health and Wellness
• Flexible Work Schedule
• Employee Gym
• Discounts on Products and Services

Responsibilities

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI), meeting both internal and manufacturer goals.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Manage the payroll process within the department.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• MUST HAVE -3 or more years’ experience as an Automotive Dealership Service Manager.
• Toyota Experience a PLUS and PREFERRED!!!
• Experience managing 50+ employees preferred.
• Excellent customer satisfaction skills.
• Professional appearance and work ethic.
• Bilingual- a plus
• Computer proficiency, including Microsoft Office: E-mail, Excel, and Word.
• Ability to work independently and be self-motivated.
• Great attitude with a high-energy personality.
• Strong understanding of automotive service operations, including service processes, repair procedures, and dealership systems.
• Excellent communication, leadership and interpersonal skills, with the ability to motivate and inspire team members to deliver exceptional performance and customer service.
• Proficiency in using dealership management software (DMS), CRM systems, and other technology tools to manage service operations and analyze performance data. CDK a plus!
• Sound decision-making and problem-solving abilities, with a customer-focused mindset and a commitment to exceeding customer expectations.
• Knowledge of industry regulations, safety standards, and best automotive service and repair practices.
• Valid Driver's License with a satisfactory Department of Motor Vehicle driving record.
• Willing to submit to a pre-employment background check & drug screen.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.