Bilingual BDC Agent

Grand Island Motor Company is seeking a motivated and customer-focused Bilingual Business Development Center Agent (BDC Agent) to join our team. This position is ideal for someone who enjoys helping people, communicating with customers, and creating a great first impression.

As a Bilingual BDC Agent, you will communicate with both English- and Spanish-speaking customers through phone calls, text messages, emails, and online inquiries. You will help answer questions, schedule appointments, follow up with customers, and connect them with the appropriate dealership team member.

The ideal candidate is fluent in both English and Spanish, professional, organized, comfortable communicating by phone, and able to provide excellent customer service in a fast-paced environment.

Compensation & Benefits

• Competitive Hourly Pay Plus Incentives
• Performance-Based Bonus Opportunities
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Discounts on Vehicles, Parts, and Service
• Paid Training and Development
• Career Advancement Opportunities
• Supportive Team Environment

Responsibilities

• Respond quickly to internet leads and sales inquiries in both English and Spanish
• Engage prospective customers by phone, text, email, and online channels to build interest and schedule dealership appointments
• Make outbound calls to prospective, previous, and unsold customers to generate sales opportunities
• Follow up consistently with leads throughout the vehicle-shopping process
• Convert customer inquiries into qualified sales appointments and showroom visits
• Provide customers with information about available vehicles, current offers, financing opportunities, and dealership programs
• Re-engage older and inactive leads to identify new sales opportunities
• Confirm appointments and follow up with customers who miss or reschedule appointments
• Maintain accurate lead activity, customer information, and follow-up notes within the dealership CRM
• Work closely with the sales team to ensure leads and appointments are handled effectively
• Meet individual and department goals for customer contacts, appointments, show rates, and sales opportunities

Qualifications

• Fluent in English and Spanish required
• Previous BDC, call center, customer service, appointment-setting, sales, or administrative experience preferred
• Automotive dealership experience is a plus but not required
• Excellent verbal and written communication skills
• Professional phone etiquette and strong customer service skills
• Strong organizational, multitasking, and follow-up abilities
• Comfortable using computers, CRM systems, email, and text-based communication
• Self-motivated, dependable, and comfortable working in a fast-paced environment
• Positive attitude and team-player mentality
• Valid driver’s license with acceptable driving record
• Must be willing to submit to a pre-employment background check and drug screening

Why Join Grand Island Motor Company?

At Grand Island Motor Company, we believe our people are the key to delivering exceptional customer experiences. We invest in our employees through training, development, and advancement opportunities while fostering a positive culture built on teamwork, accountability, and customer satisfaction.

As a Bilingual BDC Agent, you will play an important role in helping us better serve our English- and Spanish-speaking customers and ensuring every customer feels welcomed, understood, and connected to the right person at our dealership. This position offers an opportunity to develop valuable automotive, customer service, and business development experience while building a long-term career with Grand Island Motor Company.

Equal Opportunity Employer

Grand Island Motor Company is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Grand Island Motor Company maintains a drug-free workplace. Employment offers are contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver’s license and acceptable driving record.