E-Commerce Specialist (fulltime)

Responsible for all duties as assigned by the ECommerce Manager including examining products for value/condition/functionality, taking clear photographs, preparing written product descriptions, assisting customers, understanding auction inventory processes, and preparing goods for shipment.

Responsibilities & Essential Functions:

Product Knowledge

• As auction lister: writes item descriptions to accompany photos and proofreads for accuracy, spelling, and grammar; posts auctions to online platforms including shopgoodwill.com, eBay, and others.
• As package shipper: processes/picks customer orders, securely packs merchandise for handling and delivery, correctly weighs and labels packages. Requires using web-based software, attention to detail, organizational skills, and personal pacing for production goals.
• As intake processor: evaluates and researches incoming goods using internet and other resources, creates listing tickets in software app, and prepares items for photography/listing. Works efficiently, stays organized, and properly credits suppliers for goods.

• As photographer: inspects and photographs items for online sale, capturing measurements, damage, and features, as required. Works quickly and efficiently to support auction listing.
• As jewelry processor: sorts and evaluates mixed jewelry for sales potential and value, creates saleable lots, tests/identifies gemstones and precious metals, provides detailed summaries for listers, photographs auctions, and understands the importance of accuracy and clarity.

Customer Service

• Provides listing accuracy and clarity to minimize customer service inquiries; supports customer service designee with responses, arranging returns, or issuing refunds, as needed.

• Always responsive and respectful towards others within the organization. Communicates clearly and effectively. Displays appropriate behavior with fellow employees, customers, and visitors.

Other

• Maintains and monitors productivity in any role assigned, meeting or exceeding established goals; works efficiently while always organized/prepared for assigned role and supporting team members.
• May be required to move inventory using pallet jack to aid in keeping inventory organized.
• Consistently follows established safety rules. Reports safety accidents and hazards in a timely manner. Maintains safe, clean, and orderly work areas. Utilizes proper equipment and supplies in meeting the safety standards. Maintains workstation supplies. Completes workstation 5-minute clean up daily.
• Demonstrates regard for Goodwill’s assets including property and equipment.

The above list of responsibilities is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of all responsibilities or duties required.  Employees are expected to perform other duties as assigned.

Qualifications & Basic Job Requirements:

• High school diploma or equivalent, though relevant training and experience will be considered in lieu of this requirement.
• Knowledge of collectibles, antiques, thrifting, and/or collecting strongly preferred. 

• Proficient with PCs, including email, Microsoft applications, and internet use.
• Ability to follow instructions and work independently in fast-paced environment.
• Strong English writing skills, including grammar and punctuation, to list merchandise for auction.
• Comfortable staging merchandise and using digital device or smart phone for photography.
• Basic math and communication skills.
• Able to coordinate and work courteously as a team member to achieve group and department goals.
• Exhibit a friendly demeanor and cooperatively interact with diverse co-workers and customers.
• Preference given for experience researching merchandise online using web browser and eBay.
• Able to stand or sit for long periods, plus bend, lift, and reach often throughout a shift. 
• Understand and follow established safety rules.
• Must be at least 18 years old.

Compensation: $17.00 - $19.50/hour

 Key Benefits We Offer

• Health & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.
• Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.
• Work-Life Balance: Paid time off, and flexible schedule.
• Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.
• Perks & Extras: Employee discounts, and a supportive, inclusive workplace.

Thank you for your interest in working at Goodwill.  We commit to providing each applicant with a hiring experience that allows you to bring your authentic self to the table. If you need an alternative method to apply this for position, please contact Goodwill's Human Resource Department at SharethaH@goodwillni.org.